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Participant
Dec 12, 2021 2:14 AM UTC
Question

I have renewed my subscription but I am not able to see my old scanned documents

I have renewed my subscription but I am not able to see my old scanned documents 

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1 reply

AkanchhaS8194121
Legend
Dec 17, 2021 4:30 PM UTC

Hi Nupur,

 

Hope you are doing well.

Adobe Scan is a free app. However, you need to purchase subscription services to be able to use the following premium features: Combine, Export Password protect etc.

 

To open/view the previously scanned files is not related to subscription renewal. Even if its a free account, you should still be able to view your files. 

Just make sure you are signing with the correct account. Use the email address previously used to save the documents in Adobe Scan app.

 

You can also login on Document Cloud web to check your stored files: https://documentcloud.adobe.com/link/home/ 

 

Thanks,

Akanchha 

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