I have subscribed the adobe scan but still i am not able to use subscribed version . Please refund my amount i dont wanna use this service

Hi @intuitive_Lightf1cb,

Thanks for reaching out. We understand you want this sorted out quickly, and we're happy to help you get there.

To make sure we're pointing you in the right direction: it sounds like you attempted to cancel once your free period ended and would like to confirm the cancellation and get a refund. Could you confirm a couple of things:

1. Was the subscription for Adobe Scan, or a different Adobe app or plan? This helps us make sure we're pointing you to the right cancellation and refund steps.

2. Where did you originally subscribe? Through the App Store, Google Play, or directly through Adobe on the web. Cancellation needs to go through that same channel, which is worth checking first. The steps for each are laid out here: How to cancel Acrobat Mobile or Scan premium subscriptions.

If you've already completed the cancellation and are just waiting on the Refund, please fill out this form and mark Refund only under Request type: Acrobat Mobile cancellation form

Please let us know, and we'll take it from there.

Thanks,
^BS

Hi graceful_life8d08,

Thank you for reaching out, and sorry for any trouble this may have caused.

We have reviewed your account associated with the email linked to your community profile, and the subscription shows as cancelled. As you have cancelled the subscription within the 14-day free cancellation window, you will receive a refund. It generally takes 4 to 5 business days for the amount to be credited to the account.

If you do not receive the refund, please fill out this form: Acrobat Mobile cancellation form. Ensure you mark the box for Refund only for the Request type.

Let us know if we can be of any further assistance.

Thanks,

Meenakshi