I lost all my scanned files

Forum|Forum|2 years ago
December 19, 2023
2 replies
453 views

I recently changed phones. I transferred all of my files from my old one to the new one. They're both iOS. When I tried accessing my adobe scans, they were there but there's a lock icon that's displayed. When I click on them, it just says it cannot be found. I've tried the Document Cloud, and it's empty. What can I do to get my files back? They're very important to me.

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Abambo

Community Expert

You need to sign in to your Adobe ID.

You can also check on a PC using the Acrobat application (sign in to your Adobe ID), you should find a “scan” tab.

If you connect to your cloud space via https://assets.adobe.com, you should find in “Your files”, “Cloud Documents” a folder “Adobe Scan” with your scanned documents.

ABAMBO | Hard- and Software Engineer | Photographer

A

Abram34147266ecp3

Participant

Man I got the same thing and I don't know what to do can someone please help me out these Files are really important and they hold a ton of stuff on them there not even that big just a ton of files