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Santosh Kumar Giri
Participant
March 29, 2026
Question

I made free trial subscription for 7 days but my account was deducted by 890 rupees. I don't know why it got deducted. I need to complain and want my money back. Please someone guide me.

  • March 29, 2026
  • 1 reply
  • 90 views

Hi ​@adobe Team, 

I made a mistake by using free trail for 7 days but it cost me 890 rupees and it got deducted from my account. Order no : GPA.3334-6205-0555-36665  This is my transaction detail (UTR): 882941970886 .

I request Adobe team to look after my issue.

 

I have submitted cancellation and refund form. Please look after my issue.

1 reply

Amal.
Legend
April 1, 2026

Hi there,

Hope you are doing well and thank you for reaching out and for sharing the details with us. I understand how concerning it must feel to be charged when you expected a free trial. I’m really sorry for the trouble this has caused you.

Since you have already submitted a refund request form, it may take the team a little time to review it. Once the billing team processes the request, you will be notified by email. 

I will ensure your feedback on this experience is shared internally.

Thanks again for your patience and cooperation.

~Amal

Raaj madhavi
Participant
April 8, 2026

Hi ​@adobe Team, 

I made a mistake by using free trail for 7 days but it cost me 890 rupees and it got deducted from my account. Order no : OLEX2604072215125604369352  This is my transaction detail (UTR): 762522810976 .

I request Adobe team to look after my issue.

Amal Jaiswal
Community Manager
Community Manager
April 8, 2026

Hi ​@Raaj madhavi 

Hope you are doing well and thanks for reaching out. Please check the steps shared in the help page https://community.adobe.com/announcements-516/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-13195 and see if that works.

~Amal