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Participant
July 23, 2026
Question

I selected the monthly plan and canceled it about 5 minutes later. Your offer stated a 7-day free trial, but I was charged immediately. I kindly request a full refund. Thank you.

  • July 23, 2026
  • 1 reply
  • 30 views

I would like to request a refund for the charge made to my bank account.

    1 reply

    Amal Jaiswal
    Community Manager
    Community Manager
    July 23, 2026

    Hi there


    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

    ~Amal

    SnowgirlAuthor
    Participant
    July 23, 2026

    Hi Amal,

    Thank you for your reply.

    I purchased the subscription through the Apple App Store, and the payment was processed via Apple. I also canceled the subscription correctly within a few minutes of purchasing it, and the cancellation has been completed successfully.

    I would appreciate your guidance on how I can receive a refund for the charge.

    Amal Jaiswal
    Community Manager
    Community Manager
    July 23, 2026

    Hi there


    Thank you for sharing the purchase details. As the subscription plan was purchased via the Apple App Store, we do not have full access to this account. Please contact the Apple App Store team to raise the refund request.


    ~Amal