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Participant
August 31, 2026
Question

I susbscribed for a premium but its not showing in the app

  • August 31, 2026
  • 1 reply
  • 5 views

I paid for a premium subscription but in the app is not working for it

    1 reply

    Amal Jaiswal
    Community Manager
    Community Manager
    August 31, 2026

    Hi there,


    Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.


    I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have recently purchased the Adobe Scan premium plan. Please log out of the application, reboot the device, and re-login with your Adobe credentials and see if that works. 
    If it still doesn’t work, try to restore the purchase, tap on the Profile icon > Subscriptions > Restore Purchase, reboot the device, and check. 


    Let us know how it goes.

    Amal