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Participant
October 20, 2026
Question

I use an IPhone 16 and my adobe scan app keep crashing after I scan my document. I tried deleting and downloading the app, restarting my phone etc. how can I fix this problem? I have the most up to date version of the app and can’t get it to work

I use an IPhone 16 and my adobe scan app keep crashing after I scan my document. I tried deleting and downloading the app, restarting my phone etc. how can I fix this problem? I have the most up to date version of the app and can’t get it to work

    1 reply

    Amal Jaiswal
    Community Manager
    Community Manager
    October 20, 2026

    ​Hi @quirky_niceness4235 

    Hope you are doing well, and thanks for reaching out. We are sorry for the trouble. 

    This issue has been reported to our engineering team, and they are actively working on a fix. We will keep this thread updated as soon as we get any information from the team. 

    Thanks for your understanding.

    Regards

    Amal

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