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Noam27574656po64
Participating Frequently
December 14, 2022
Question

Images have been greyed out in adobe scan

  • December 14, 2022
  • 2 replies
  • 2844 views

Hi. For some reason the images of receipts that I scanned directly to adobe scan have been greyed out and can't be retrieved. I tried to share the document or open with other apps without success. Can anyone please help me about it please? Seems like a bug. 

 

This topic has been closed for replies.

2 replies

K
kim27473884zsum
Participant
January 13, 2023

Same problem here. 

Krutikka D
Community Manager
Krutikka DCommunity Manager
Community Manager
December 15, 2022

Hello @Noam27574656po64 

 

I hope you're doing, and sorry for the trouble.

 

The issue you have mentioned above is a bug. We have identified the issue, and the team is working on getting this fixed.

 

The fix will be implemented in the coming update.

 

I request your kind understanding and patience.

 

Regards,

Krutikka

 

    A
    Alex27588013czax
    Participant
    December 15, 2022

    Will the images reappear as normal after the fix and when is the fix expected to be completed. This programme is used for expenses for a lot of people. 

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    December 15, 2022

    Hi @Alex27588013czax,

     

    Yes. You will be able to use the files as usual.

     

    Hope this answers your question.

     

    -Souvik

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