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Noam27574656po64
Participating Frequently
Dec 14, 2022 6:05 PM UTC
Question

Images have been greyed out in adobe scan

Hi. For some reason the images of receipts that I scanned directly to adobe scan have been greyed out and can't be retrieved. I tried to share the document or open with other apps without success. Can anyone please help me about it please? Seems like a bug. 

 

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18 replies

kim27473884zsum
Participant
Jan 13, 2023 9:49 PM UTC

Same problem here. 

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Krutikka D
Krutikka D
Participating Frequently
Dec 15, 2022 2:09 PM UTC

Hello @Noam27574656po64 

 

I hope you're doing, and sorry for the trouble.

 

The issue you have mentioned above is a bug. We have identified the issue, and the team is working on getting this fixed.

 

The fix will be implemented in the coming update.

 

I request your kind understanding and patience.

 

Regards,

Krutikka

 

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    Alex27588013czax
    Participant
    Dec 15, 2022 3:21 PM UTC

    Will the images reappear as normal after the fix and when is the fix expected to be completed. This programme is used for expenses for a lot of people. 

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    Souvik Sadhu
    Souvik Sadhu
    Legend
    Dec 15, 2022 4:14 PM UTC

    Hi @Alex27588013czax,

     

    Yes. You will be able to use the files as usual.

     

    Hope this answers your question.

     

    -Souvik

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