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Jo06000
Jo06000
Participant
June 19, 2026
Question

Impossible suppression fichier serveur

  • June 19, 2026
  • 1 reply
  • 0 views

Bonjour je voudrais supprimer des anciens fichiers scannés qui sont toujours sur le serveur Adobe.

à chaque fois que j'essaye de les supprimer le message suivant apparaît "Impossible de supprimer le fichier du serveur, la suppression a été annulée".

J'ai contrôlé les comptes tout est ok je ne comprends pas pourquoi la suppression est interdite

si quelqu'un aurait la solution

d'avance merci

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    June 19, 2026

    Hi there 


    Hope you are doing well and thanks for reaching out. We are sorry for the trouble. 


    When a deletion fails or is canceled in Adobe Scan, it typically means the file is still actively uploading to the cloud, caught in a sync conflict, or blocked by local app cache. Please try to clear the cache of the Adobe Scan App and reboot the device once. 

    For Android: Go to Device Settings > Apps > Adobe Scan > Storage > Clear Cache

    For iOS:  Go to Settings > General > iPhone Storage, tap an app, and select "Offload App." This removes the app cache but keeps your documents and data safely intact.


    Let us know how it goes. 


    ~Amal

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