iOS large adobe scan file app crashing

Forum|Forum|3 years ago
November 8, 2022
1 reply
1215 views

Hello. I recently scanned a 600 page document and upon completion, the app closed automatically. And now, no matter how many times i try to open the app the document is visible and shows as uploading, but the app is not responsive to touch and crashes automatically. I have checked adobe cloud on acrobat, and the documejt isnt reflecting yet

IMG_3496-MOV.zip

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S_S

Community Manager

Hi @ajit27013969kxue,

Hope you're doing well. Sorry for your experience with Adobe Scan.

Since the file is 600 pages, it would take some time to upload to the cloud, which depends on your device's network stability and speed.

If this takes way too long, I suggest saving a local copy of the file on your device, so you've the file at hand.

Hope this helps.

-Souvik.

A

ajit27013969kxueAuthor

Participant

Hello Souvik!

i have shared the video for reference. I use an iPhone 13. I am continuously on a 40MBPS wifi. I understand that the file has to be uploaded which is the reason why i am waiting. But the app becomes unresponsive after a minute of opening it, and then it freezes and crashes. The app isnt allowing the file to either upload to cloud, or neither is it allowing me to save a local copy.

pl revert back on what to do

thank you

S_S

Community Manager

Hi @ajit27013969kxue,

Thanks for the clarification.

Would you mind checking if the behavior is the same if you try uploading fewer pages, like 50 or around 100?

The other reason I could think of is that the application is also trying to run OCR and process the scans; it can drain the entire processor of the device, thus causing it to become unresponsive.

-Souvik.

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