iPhone error message -switch to full screen mode

Question

Hi thereI had been using this scan app just fine until I got a new phone (16) and I repeatedly get the error  to switch to full screen mode with no other prompts or instructions.  I followed all the instructions provided online and nothing. I use this almost everyday for work so please fix it. and yes I updated the app and set display to default and restarted and and and …if there is a post on this already it did not come up on a site search.

namawa · Accepted Answer

Hi, that has worked maybe once out of the 5 times I have tried to use the app and usually involves my havi NG to restart my phone. I have to scan a number of receipts for work and turning my phone on and off again is not reasonable. I also updated the app and still nothing.
Any suggestions would be appreciated.

Amal. · Answer

Hi there

Hope you are doing well and sorry for the trouble.

Are you getting this error message when you try to use the camera from the Adobe Scan app to take any scans? If yes, go to Settings on your iOS device -> Display & Brightness. Then go to the bottom to the Display Zoom. Change the View to Default and try using the application again and see if that works.

Let us know how it goes.

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