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Question

Is there a possibility to mute the shutter sound?

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Although the system sounds are muted on my LeTV LeMax2 you still hear the shutter sound when taking a scan picture. Is there a way to mute it separately?

Kind regards

Maria

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C

chengfeitao

Adobe Employee

Hi Maria,

Thank you for reaching out to us and for using Adobe Scan! We apologize for the inconvenience this has caused you.

We have inspected your issue, and unfortunately camera shutter sound is not controlled by our app, but is influenced by the system (device)’s default setting.

Upon closer inspection, we do notice that this problem happens with many third-party apps on some devices. This seems to be an issue from device manufacture's side that is yet to be resolved. Some articles from forums we found are as follows:

https://forum.xda-developers.com/xiaomi-mi-mix-2s/help/disable-shutter-sound-t3801786

Disable shutter sound | Xiaomi Mi Mix 2S

forum.xda-developers.com

Hey guys, I just received my new Mi Mix 2s. But there is one little annoying problem: Whenever I took a picture in WhatsApp or Instagram, there will be an shutter sound..

https://forum.xda-developers.com/xiaomi-mi-mix-2s/help/whatsapp-camera-shutter-sound-t3813978

WhatsApp Camera Shutter Sound!? | Xiaomi Mi Mix 2S

forum.xda-developers.com

Hi, Seems to be an issue with everyone (according to the threads on MIUI Forum I searched up), but it's super annoying. Anyone able to turn off the sound…

Because of this, we are sorry to say that it is beyond our capacity to fix the shutter sound issue you have. We apologize for the inconvenience, and hope this does not discourage you from using our app.

Thank you,

The Adobe Scan team

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A

AVLien

Inspiring

This is still an issue. Is there a UserVoice for Scan? This is clearly a feature request, not a corrupted app install or any other troubleshooting issue. There is no way to mute the shutter sound (at least on Samsung phones), mine just went off during a speaker at a conference. No bueno. Not cool.

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Meenakshi_Negi

Legend

Hello,

Sorry as there is no direct option to mute the shutter sound in the Adobe Scan application.

However, the shutter sound can be disabled with the device sound option.

As you are using the Samsung phone, you can mute the system sound on your device.

Go to phone's Settings > Sound and Vibration > Volume > System.

You may file a feature request for this over here Scan Android Feature Request and Bug Report Form

Hope the information helps.

Let us know if you have any questions.

Regards,

Meenakshi

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Adorobat

Participating Frequently

Hi Maria,

Could you try disabling shutter sounds by going into camera settings and check if that helps? Below is a screenshot of the option available on my Android device:

Let us know how it goes.

Shivam

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M

mjfb74Author

Participant

Thanks for your answer, Adorobat. The shutter sound is already separately muted in the camera app. But Adobe Scan still makes a sound...

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Adorobat

Participating Frequently

Could you let us know application version and Android OS installed on the device? To check the version: Troubleshooting — Adobe Scan Help

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B

Brisco66

Participant

On my galaxy s8 edge i was able to mute scan sounds by putting my phone in silent mode.

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M

mjfb74Author

Participant

Thanks for your answer, Brisco66. But there is no silent mode on my phone. And when I set the phone to mute it works for everything else but the shutter sound of Adobe Scan...

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