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Participant
October 23, 2021
Question

It erased all scans

  • October 23, 2021
  • 1 reply
  • 173 views

On the last scan item it came out wrong and I hit home to go back to my scans I thought and it told me discard this last scan and I said yes meaning the last page discard cause it was not good scan but it did not ask discard all scans why did it erase and discarded all of them when it only asked of to discard last scan? Please help I had over 125 scanned pages and now I don't see any of them

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1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
October 25, 2021

Hi,

 

Hope you are doing well.

As per the issue description that you wanted to discard only the last page but it discarded the complete scan. We understand that it is frustrating to lose your work but unfortunately if you have selected the discard option it discards the complete session even if it has multiple scans there. 

That is the reason that the confirmation window to discard the scan gives some options that you may want to try. 

 

For more details, you can refer to this help document: https://www.adobe.com/devnet-docs/adobescan/ios/en/scan.html

 

Let us know if that helps.

 

Thanks,

Harsh

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