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J
Jason25364827nt9n
Participant
July 23, 2022
Question

Jitter in live preview of adobe scan

  • July 23, 2022
  • 1 reply
  • 130 views

I have a iPhone 7plus 32gb running iOS 15.6. When the app launches into the capture mode the live preview of the image has this jitter or shake to it. It's stable for a moment then acts like it try's to refocus which gives it the jitter. 

when it captures the jitter/refocus happens often that the capture comes out blurred. When I take the photo through the native capture app and import into the app the scans are great. 

I didn't see any controls for the camera within the app. 

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
August 1, 2022

Hello Jason,

 

I hope you are doing well. I am sorry for your experience with Adobe Scan.

 

Would you mind sharing some information with us: 

1. The application version of Adobe Scan;

2. A screen recording of the event happening for better understanding.

 

While you share this information, try the below steps once:

1. Go to the Settings application of your device;

2. Go to general-> iPhone Storage-> Adobe Scan;

3. Click on offload and then continue.

 

Once done, try opening the application again and check if it works.

 

Thanks,

Souvik.

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