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Larissa35930601d9nd
Participant
September 24, 2026
Question

Log-in Issue with Adobe Scan - Cloud Storage Access Error

  • September 24, 2026
  • 1 reply
  • 20 views

Hello,

I'm having an issue logging into the Adobe Scan App on my iPhone (see screenshot). I have access to Adobe through my institution and log in to all Adobe apps through the institution. I checked my Adobe account, and it clearly states that I have 100GB of cloud storage (see second screenshot). Please help!

 

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    September 25, 2026

    Hi Larissa35930601d9nd,


    Thank you for reaching out, and sorry for the trouble caused.


    Please close the application completely, then relaunch it and sign in with your Adobe ID. Before doing this, try signing in to your Acrobat web account to ensure there are no issues. Make sure you use the same credentials for both sign-ins.

    Let us know if you continue to experience the issue.


    Thanks,

    Meenakshi  

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