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Z
Zygimantas5E2C
Participant
October 28, 2021
Question

Looks like photo

  • October 28, 2021
  • 2 replies
  • 207 views

Hi,

I been using this app for years, but today I tried to scan a document and it does not look like a scan - background is yellowish, not hiding wrinkles and basically it looks like photo instead of scan. Was there any changes that I missed? Or is it a problem with my phone? 
thanks

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2 replies

Z
Zygimantas5E2CAuthor
Participant
October 29, 2021

Hi,

I tried today and everything works like usual, even though I didn't change any settings. Yesterday I tried to scan many different documents, but it all came out not right. 
I am using iOS 14.8 and app version is 21.10.26. 
Anyway, happy that everything is back to normal today. 

    Harsh Vardhan Pareek
    Community Manager
    Harsh Vardhan PareekCommunity Manager
    Community Manager
    October 28, 2021

    Hi @Zygimantas5E2C 

     

    Hope you are doing well.

    As per the issue description that you are not seeing the scans properly as expected. Would you mind sharing a few details to understand the issue better?

    1. iOS version?

    2. Application version?

    3. Is it happening with a particular scan or with all scans.

     

    Here is a help document you can refer to change filter:  https://www.adobe.com/devnet-docs/adobescan/ios/en/scan.html?highlight=filter#apply-filters

     

    Let us know if that helps.

     

    Thanks,

    Harsh

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