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logan_1809
Participant
September 6, 2025
Answered

Lost all my scans

  • September 6, 2025
  • 1 reply
  • 128 views

I wasn't having an issue yesterday. Today I open the app and they're all gone. It's as if I've never used the app before. I checked acrobat.adobe.com and nothing is there either, only a few files from a couple years ago. None of my files that I've uploaded over the past year.

    Correct answer creative explorer

    @logan_1809 it could be a many reason why, but most likely the app didn't sync your recent scans to the Adobe cloud. I have two different adobe accounts, even though you never logged out, it's worth double-checking which account you're currently logged into within the app's settings. Sometimes an update or a glitch can log you into a different free account, or the sync just completely failed. If you can confirm you're on the right account and the files still aren't there, unfortunately, they were likely stored only on your phone and were lost when the app's data was wiped.

    1 reply

    creative explorer
    Community Expert
    creative explorerCommunity ExpertCorrect answer
    Community Expert
    September 7, 2025

    @logan_1809 it could be a many reason why, but most likely the app didn't sync your recent scans to the Adobe cloud. I have two different adobe accounts, even though you never logged out, it's worth double-checking which account you're currently logged into within the app's settings. Sometimes an update or a glitch can log you into a different free account, or the sync just completely failed. If you can confirm you're on the right account and the files still aren't there, unfortunately, they were likely stored only on your phone and were lost when the app's data was wiped.

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