Lost all of my previous scans

Question

Hey there,Two months back I was able to access all of my previously scanned files. But now I couldn't view any of them. All of my files just vanished. Please help me out with this.

S_S · Answer

Hi @Mahalakshmi33823120jwrb,

Hope you are doing well. Thank you for writing in!

Would you mind sharing a few of the below mentioned information for further investigation:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online (https://acrobat.adobe.com/) using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

Look forward to hearing from you.

-Souvik

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