Lost files from Adobe Scan

Question

I have been using Adobe Scan for around 3 years. Suddenly I saw today that only 3 files from the begining exists and no other file is there. My cloud storage is showing that almost the full is empty. What should I do?

S_S · Answer

Hi @Nafis35711174y0zn,

Hope you are doing well. Sorry for your expeirence with Adobe Scan.

Would you mind sharing a few pieces of information for further investigation:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online (https://acrobat.adobe.com/) using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

Look forward to hearing from you.

-Souvik

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