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Gabriela2582405762kf
Participant
August 26, 2022
Question

Lost my previous scans

  • August 26, 2022
  • 1 reply
  • 313 views

Dear Adobe, I have been using your scan app really long (it was great!) till today. All my scans from many years are gone, unfortunately including important medical information for my work. Please, could you write me on my email if it is possible (and how) to get them back?

Thank you in advance.

Dr. GK.

This topic has been closed for replies.

1 reply

Krutikka D
Community Manager
Krutikka DCommunity Manager
Community Manager
September 13, 2022

Hello @Gabriela2582405762kf 

 

I hope you're great.

 

As per my understanding, you lost the files from the application and need help in restoring the documents. Please check if you're logging in from the correct profile.

 

However, Adobe Scan saves the documents as PDF in the Adobe Document Cloud. You may check your saved files over here: -  


Note: If you're not uploading the files to Adobe Document Cloud or saving them to any other location, the files will be deleted permanently. 

It isn't possible to retrieve the files once deleted directly from the application. 

For more information on How to retrieve lost files on the Adobe Scan application, please refer to this article: -

https://community.adobe.com/t5/adobe-scan-discussions/how-to-retrieve-a-deleted-item-in-adobe-scan-m...

 

Let me know if this works.

 

Regards, 

Krutikka

S_S
Community Manager
S_SCommunity Manager
Community Manager
January 19, 2023

Hi @Gabriela2582405762kf,

 

Sorry for your experience with Adobe Scan.

 

We would like to have some more information to dig into the issue:

  1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
  2. Which platform do you experience the issue with? Scan Android, Scan iOS, DC web? 
  3. Are all the scanned files missing, or only some files? 
  4. When did the issue start, any details about any actions taken then?
  5. Scan app build version, device model, and OS version.

 

Please share the above answers so we can speed up the investigation process.

 

Look forward to hearing from you.

 

-Souvik.

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