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Participant
February 6, 2023
Question

Lost scan, unable to save files

  • February 6, 2023
  • 1 reply
  • 259 views

I scanned 166 pages, I was about to save it in pdf form a message pop up saying we were unable to save the data, by any chance can i get back those pages, kindly help 

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1 reply

S_S
Community Manager
Community Manager
February 8, 2023

Hi @Dr. Ali haide28274772eplw,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

If the application crashes, you should get a message stating whether you want to continue with the last scan or create a new document. 

 

The crash here signifies that the device cannot render or process so many pages at once, thus causing the crash. I would like to suggest, going further, scan pages in small numbers to prevent over-processing of the phone's processor and prevent crashes.

 

If you did not receive the pop-up for the continuation, I am afraid, you will have to re-capture the scan.

 

Hope this clarifies your question.

 

-Souvik.