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Antonello25429110dftv
Participant
July 28, 2022
Question

Mancanza di recupero dati da backup su nuovo cellulare

  • July 28, 2022
  • 1 reply
  • 126 views

Non riesco a trasmettere e importare  (da backup in cloud) le precedenti scansioni esistenti su nuovo cellulare  sostituto con altro (da iPhone a iPhone). Posso avere aiuto o essere contattato? Grazie 

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
August 1, 2022

Hello Antonello,

 

I hope you are doing well. I am sorry for your experience with Adobe Scan.

 

Are you getting any error messages when trying to sync in or access the files from Cloud Backup? If yes, please share a screenshot of the error for us to understand better.

 

Also, you may check logging in to the online portal and see if the scans show up there or not: https://acrobat.adobe.com.

 

Let me know if this helps.

 

Thanks,

Souvik.

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