Skip to main content
katia0D45
Participant
Dec 26, 2020 12:57 PM UTC
Answered

Message when I open Adobe scan

Hello I received a message when I opened Adobe scan today with the following text : 

utilisation de l'application mobile

POur personnaliser votre expérience et améliorer les fonctionnaltiés du produit, cette application envoie des informations à Adobe sur la façon dont vous l'utilisez. En continuant à utiliser l'application, vous acceptez de partager ces données avec Adobe. Vous pouvez modifier vos préférences dans les paramètres à tout moment.

Impossible to accept.... I reload the app several times : always this message. I switch off my mobile : nothing changes.

As a result I cannot use adobe scan anymore.

I tried trough my profile too... nothing....

Could you help me please ?

 

This topic is closed to new replies. Start a new post to keep the conversation going.
RebeccaLHCorrect answer
Adobe Employee
Jan 19, 2021 10:23 PM UTC
Thank you for using Adobe Scan and for reaching out to us. We apologize for the inconvenience this has caused you.
 
It looks like we are not handling the phone's large font size/zoom well. Would you please go to your phone's system settings > Display > Font size and style/Screen zoom, and make the size/zoom smaller temporarily? You should be able to see a "Continue" button and will be able to proceed after tapping on it.
View reply

4 replies

9789276204
Participant
Jan 20, 2021 11:15 AM UTC
Sent from my iPhone
Translate
katia0D45Author
Participant
Jan 20, 2021 8:46 AM UTC

You are blessed ! It works ! Thank you

Translate
    Adobe Employee
    RebeccaLHCorrect answer
    Adobe Employee
    Jan 19, 2021 10:23 PM UTC
    Thank you for using Adobe Scan and for reaching out to us. We apologize for the inconvenience this has caused you.
     
    It looks like we are not handling the phone's large font size/zoom well. Would you please go to your phone's system settings > Display > Font size and style/Screen zoom, and make the size/zoom smaller temporarily? You should be able to see a "Continue" button and will be able to proceed after tapping on it.
    Translate
    katia0D45Author
    Participant
    Jan 11, 2021 3:32 PM UTC

    Could you help me please....difficult to stop working with this tool....thank you a billion

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices