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Participant
December 26, 2020
Answered

Message when I open Adobe scan

  • December 26, 2020
  • 4 replies
  • 445 views

Hello I received a message when I opened Adobe scan today with the following text : 

utilisation de l'application mobile

POur personnaliser votre expérience et améliorer les fonctionnaltiés du produit, cette application envoie des informations à Adobe sur la façon dont vous l'utilisez. En continuant à utiliser l'application, vous acceptez de partager ces données avec Adobe. Vous pouvez modifier vos préférences dans les paramètres à tout moment.

Impossible to accept.... I reload the app several times : always this message. I switch off my mobile : nothing changes.

As a result I cannot use adobe scan anymore.

I tried trough my profile too... nothing....

Could you help me please ?

 

This topic has been closed for replies.
Correct answer RebeccaLH
Thank you for using Adobe Scan and for reaching out to us. We apologize for the inconvenience this has caused you.
 
It looks like we are not handling the phone's large font size/zoom well. Would you please go to your phone's system settings > Display > Font size and style/Screen zoom, and make the size/zoom smaller temporarily? You should be able to see a "Continue" button and will be able to proceed after tapping on it.

4 replies

Participant
January 20, 2021
Sent from my iPhone
katia0D45Author
Participant
January 20, 2021

You are blessed ! It works ! Thank you

RebeccaLHCorrect answer
Adobe Employee
January 19, 2021
Thank you for using Adobe Scan and for reaching out to us. We apologize for the inconvenience this has caused you.
 
It looks like we are not handling the phone's large font size/zoom well. Would you please go to your phone's system settings > Display > Font size and style/Screen zoom, and make the size/zoom smaller temporarily? You should be able to see a "Continue" button and will be able to proceed after tapping on it.
katia0D45Author
Participant
January 11, 2021

Could you help me please....difficult to stop working with this tool....thank you a billion