missing files!!!

I have same bug, I have been scan many files yesterday, but now I open my app files are all disappeared.

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?

Yes, and I really sure I use this account for scan only!
2. Which platform do you experience the issue with? Scan Android, Scan iOS, DC web?

iOS
3. Are all the scanned files missing, or only some files?

All the scanned files missing.
4. When did the issue start? Any details about any actions taken then?

Today, I just scan files and open app today, then I found my files are all missing.

Yesterday I have opened the app and the files are alive, but today they are missing.
5. Scan app build version, device model, and OS version.

app version is 23.06.06

device model is iPhone 11

OS version is iOS 16.1.1

Hope the issue can fix.

Hi @Алёна30179360kdw4,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Would you mind sharing the below pieces of information for further investigation:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online:https://acrobat.adobe.com/link/documents/ using the same login credentials as in the app and confirm whether your files are visible in Acrobat Online under the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

Look forward to hearing from you.

-Souvik