Missing files

Question

My files are suddenly missing from adobe scan app. I am using it in iphone 13. I tried reinstalling the app and logging off and in but in vain. Can anyone please help or adobe scan is that bad and corrupt app !!

S_S · Answer

Hi @Talha37854403rb11,

Hope you are doing well. Thanks for writing in!

Would you mind sharing a few pieces of information for further investigation:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please log in to Acrobat Online (https://adobe.ly/45rqQY8) using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

Also, please let me know if you would be interested to jump on a call with me to get better details on the issue. If yes, I will share a link with you over private message with a link to schedule a call as per your convenience.

Look forward to hearing from you.

-Souvik

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