Missing scans

Forum|Forum|1 year ago
November 16, 2024
1 reply
212 views

I upgraded my iPhone yesterday and now my Adobe Scans account and scans are gone. Can tech support get those back?

iOS

This topic has been closed for replies.

Amal.

Community Manager

Hi there

Hope you are doing well and thanks for reaching out.

To further investigate the case and assist you better, we need some more information as below:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online (https://acrobat.adobe.com/link/home/ ) using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

Regards

Amal

S

ScharltonAuthor

Participant

Only have 1 account

Adobe Scans on iOS

All files missing

Last Friday it happened after upgrading my phone

Contacted Adobe but no resolution

Not sure scan app build version
iphone 14

iOS 18.1

Amal.

Community Manager

Hi there

Hope you are doing well.

Have you tried login to Acrobat Online (https://adobe.ly/3Cx7Xso ) using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section in the Adobe Scan folder.

Also go throuh the help articles listed blow and see if that works
https://adobe.ly/3UZnnfi
https://adobe.ly/4fX5CW5

~Amal

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded