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GeoWil
Participant
January 4, 2021
Question

Mobile App login issue

  • January 4, 2021
  • 2 replies
  • 350 views

Today when I opened the adobe scan app to view my documents, it asked me to login. While usually I put the app login automatically. I used the correct user name and password to login and it said "Access Denied". I contacted the customer service and he told me to reset my password. I did the exactly as he told. However when I tried to login again with my new password, it still said "Access Denied". Are there any solutions for this, please help me.

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    2 replies

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    Danni5F8D
    Participant
    February 12, 2021

    Hi ;

     

        • I Think you should use VPN to solve your problem...

    *{First connect to VPN, then try to login.}

     

    I hope this way can solve your problem.

    A
    ars_yeon
    Participant
    February 1, 2021

    I usually used 'adobe scan' app well.
    I tried to log in by running the app after a long time, but it suddenly says "Access denied" and I can't log in. I'm very embarrassed.
    I can log in to web pages or clouds, but why is it like this? Did you solve this problem?

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    GeoWilAuthor
    Participant
    February 10, 2021

    Same issue here. I haven't found the solution and the customer service wasn't very helpful.

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