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T
Tresagomez
Participant
October 11, 2019
Question

My docs disappeared from application- Adobe scan

  • October 11, 2019
  • 5 replies
  • 1104 views

Somebody please help.

I lost all of my scanned documents.

Adobe scan logged me out and wouldn't let me log back in using Google.  When I went thru the create a new password nothing was there.

How the heck do I get my stuff back!!!

Freaking out

 

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    5 replies

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    October 14, 2019

    Hi All, 

     

    Sorry for the trouble caused.

     

    As the files are not appearing in the application, please check if you can find them on the Document Cloud.

    - Open this link https://documentcloud.adobe.com/

    - Sign in with the same credentials that were used for Adobe Scan application.

    - After log-in, go to Files > Adobe Scan folder

    - Check if the files appear there.

     

    If the file are available on Document  Cloud, try the steps mentioned below.

    - On the device, sign out of the Adobe Scan application.

    - Uninstall the application.

    - Reboot the device

    - Then re-install the application from App Store.

     

    If the issue persists, please share the Adobe Scan and iOS version on the device.

     

    Let us know how it goes.

     

    Regards,

    Meenakshi

    T
    TresagomezAuthor
    Participant
    October 19, 2019

    still no documents,  the most current on the cloud are May 2019.  I-phone 7.  the app was the adobe scan.

    so all my scans june-current 2019 are missing

    M
    MelissaLA88
    Participating Frequently
    October 12, 2019

    You should be able to login to Document Cloud to see your scans. Have you tried that? Try logging in here: https://documentcloud.adobe.com

      T
      Tasnuva
      Participant
      October 13, 2019
      Yeah tried using the browser log in. Didn't help @melissaLA88
      T
      TresagomezAuthor
      Participant
      October 12, 2019

      I think it was the update.  As soon as I get my files back I'm deleting this app.  This is ridiculous

      L
      Leogzbsc
      Participant
      October 12, 2019

      Logged in this morning and found the same thing. It asked me to log back in to my account and when I did, it was like I was new. Had to register a couple things and all my files are gone. Hopefully someone from Adobe will respond soon. Only thing that changed for me was updating IOS three days ago so that would be a strange delay if that's the reason. 

      JweeJwee
      JweeJwee
      Participant
      October 12, 2019

      Same thing happened to me @ 1600 today!  

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