Skip to main content
Tresagomez
Participant
Oct 11, 2019 8:16 PM UTC
Question

My docs disappeared from application- Adobe scan

Somebody please help.

I lost all of my scanned documents.

Adobe scan logged me out and wouldn't let me log back in using Google.  When I went thru the create a new password nothing was there.

How the heck do I get my stuff back!!!

Freaking out

 

[Title renamed by the moderator]

    This topic is closed to new replies. Start a new post to keep the conversation going.

    8 replies

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    Oct 14, 2019 10:17 PM UTC

    Hi All, 

     

    Sorry for the trouble caused.

     

    As the files are not appearing in the application, please check if you can find them on the Document Cloud.

    - Open this link https://documentcloud.adobe.com/

    - Sign in with the same credentials that were used for Adobe Scan application.

    - After log-in, go to Files > Adobe Scan folder

    - Check if the files appear there.

     

    If the file are available on Document  Cloud, try the steps mentioned below.

    - On the device, sign out of the Adobe Scan application.

    - Uninstall the application.

    - Reboot the device

    - Then re-install the application from App Store.

     

    If the issue persists, please share the Adobe Scan and iOS version on the device.

     

    Let us know how it goes.

     

    Regards,

    Meenakshi

    Translate
    TresagomezAuthor
    Participant
    Oct 19, 2019 7:54 PM UTC

    still no documents,  the most current on the cloud are May 2019.  I-phone 7.  the app was the adobe scan.

    so all my scans june-current 2019 are missing

    Translate
    MelissaLA88
    Participating Frequently
    Oct 12, 2019 9:49 PM UTC

    You should be able to login to Document Cloud to see your scans. Have you tried that? Try logging in here: https://documentcloud.adobe.com

    Translate
      Tasnuva
      Participant
      Oct 13, 2019 3:37 AM UTC
      Yeah tried using the browser log in. Didn't help @melissaLA88
      Translate
      TresagomezAuthor
      Participant
      Oct 12, 2019 6:10 PM UTC

      I think it was the update.  As soon as I get my files back I'm deleting this app.  This is ridiculous

      Translate
      Leogzbsc
      Participant
      Oct 12, 2019 3:52 PM UTC

      Logged in this morning and found the same thing. It asked me to log back in to my account and when I did, it was like I was new. Had to register a couple things and all my files are gone. Hopefully someone from Adobe will respond soon. Only thing that changed for me was updating IOS three days ago so that would be a strange delay if that's the reason. 

      Translate
      JweeJwee
      JweeJwee
      Participant
      Oct 12, 2019 2:07 AM UTC

      Same thing happened to me @ 1600 today!  

      Translate
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices