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lin_ly_9536
Participant
December 4, 2024
Question

My Files are gone

  • December 4, 2024
  • 1 reply
  • 113 views

Hi, I was scanning a document with this app. I didn't know why when I tried to save it it took a long time and then get cancelled. After a while the text popped up said that my file was already saved. But as I checked my storage, cloud, etc that file didn't appear. I couldn't find it anywhere. How can I solve this? This is a really important file.

    This topic has been closed for replies.

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    December 6, 2024

    Hi @lin_ly_9536,

     

    Hope you are doing well. Sorry for the trouble.

     

    The issue that you mentioned; is with a single file or all files in general? 

     

    Would you mind sharing a few pieces of information for further investigation:

    1. the app version of Adobe Scan you use (go to home-> Profile-> About Adobe Scan);

    2. The OS of your device and its version;

    3. If you checked for the file here: https://adobe.ly/41rfEel in the Adobe Scan folder (also checking if the Adobe ID you used to sign in is the same as on your device's app.

     

    Look forward to hearing from you.


    -Souvik

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