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Participant
January 4, 2023
Question

My maximum files Deleted

  • January 4, 2023
  • 1 reply
  • 220 views

Suddenly my maximum Adobe files were deleted. Is there any way to recover those files?

This topic has been closed for replies.

1 reply

S_S
Community Manager
Community Manager
January 20, 2023

Hi @Lalit278107304p0o,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

We would like to have some more information to dig into the issue:

  1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
  2. Which platform do you experience the issue with? Scan Android, Scan iOS, DC web? 
  3. Are all the scanned files missing, or only some files? 
  4. When did the issue start, any details about any actions taken then?
  5. Scan app build version, device model, and OS version.

 

Please share the above answers so we can speed up the investigation process.

 

Also, would you mind checking on the Adobe Cloud Storage portal to see if the files are available here: https://acrobat.adobe.com/link/documents/ and going to the Scan folder?

 

Look forward to hearing from you.

 

-Souvik.