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Rahel27858687uoft
Participant
January 9, 2023
Question

My Scans disappeared

  • January 9, 2023
  • 1 reply
  • 290 views

I made some Scans on the adobe scan app on December 14th 2022 and previous ones but I can't find any scans on the App anymore, is there any way to retrieve them?

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
January 20, 2023

Hi @Rahel27858687uoft,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

We would like to have some more information to dig into the issue:

  1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
  2. Which platform do you experience the issue with? Scan Android, Scan iOS, DC web? 
  3. Are all the scanned files missing, or only some files? 
  4. When did the issue start, any details about any actions taken then?
  5. Scan app build version, device model, and OS version.

 

Please share the above answers so we can speed up the investigation process.

 

Look forward to hearing from you.

 

-Souvik.

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