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Gaurav2802665566ti
Participant
January 20, 2023
Question

My scans Disappeared

  • January 20, 2023
  • 1 reply
  • 189 views

I have taken Scan 4 Days Back and today all my Scans Disappeared.

How can I recover ? 
Are they stored somewhere ? 
I am using IPhone 13 .

 

please update urgent 

Gaurav 

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This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
January 25, 2023

Hi @Gaurav2802665566ti 

 

Sorry for your experience with Adobe Scan.

 

We would like to have some more information to dig into the issue:

  1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
  2. Which platform do you experience the issue with? Scan Android, Scan iOS, DC web? 
  3. Are all the scanned files missing, or only some files? 
  4. When did the issue start, any details about any actions taken then?
  5. Scan app build version, device model, and OS version.

 

Please share the above answers so we can speed up the investigation process.

 

Look forward to hearing from you.

 

-Souvik.

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