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Dimple28262211s636
Participant
February 5, 2023
Question

My scans from 2 months back have disappered

  • February 5, 2023
  • 1 reply
  • 261 views

The one time I used adobe scanner to scan my documents, it seems that all my scans have disappeared!! I was better of using my good old camscanner app which still has old scans from years ago. I see that a lot of people are facing this issue. Not sure if I will ever get those scans back. 

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
February 9, 2023

Hi @Dimple28262211s636,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

We would like to have some more information to dig into the issue:

  1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
  2. Which platform do you experience the issue? Scan Android, Scan iOS, DC web? 
  3. Are  all the scanned files missing or only some files? 
  4. When did the issue start, any details about any actions taken then?
  5. Scan app build version, device model, OS version.

 

Please share the above answers so we can speed up the investigation process.

 

Look forward to hearing from you.

 

-Souvik.

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