My subscription expired on August and now I have made my payment today but not able to see my old or previous scanned documents pl advice me or how to go about

​Hi @Festive_makerf577 ,

Hope you are doing well and thanks for reaching out, and sorry for the trouble here.

A few details would help track this down:

1. Did you renew using the exact same Adobe ID/email you used before your subscription lapsed in August? (If you signed in with a social login like Google or Apple originally, and used a different one when resubscribing, that would create a separate account with no access to the old files)

2. Which platform are you using: Adobe Scan on iOS, Android, or Acrobat online?

3. Are all your scanned documents missing, or just some of them?

4. What's the app's build version, and your device model and OS version?

While waiting to hear back, one thing worth checking directly: sign in to https://adobe.ly/4gUp1JA in a web browser using the same email you use in the app, and check the Documents section for an "Adobe Scan" folder. Files sometimes remain there even when they don't show up correctly in the app, particularly around subscription changes, so this will help confirm whether the files still exist somewhere or are genuinely gone.

Let us know what you find on the web version and the account/platform details above, which will help pin down what happened.

Regards
Amal