Name change

Question

Dear, Now i m not able to change the file name in adobe scan, it's always show error ( you can't change the file name... Please help

Amal. · Accepted Answer

Hi there

Hope you are doing well and sorry to hear that.

Have you tried updating the app to the latest version as described earlier and then rebooting the application?

Try to logout of the app, reboot the device and re-login with the same Adobe ID and check. Also try to svae the file locally to your device and try again.

You may also check the self-help page https://helpx.adobe.com/mobile-apps/help/adobe-scan-faq.html for future reference

Let us know how it goes.

Amal. · Answer

Hi there

Hope you are doing well and thanks for reaching out.

Is this an issue with a particular PDF file or all the PDFs? Please try with a different PDF file and check.

Also, make sure the Adobe Scan App is upto date to the latest version 25.04.23 from the Play Store and reboot the device once and check if that helps.

If it still doesn't work please share a small video recording of the steps you are taking and the issue as it occurs for more clarity.

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