Skip to main content
Y
ymspam
Participant
February 10, 2018
Answered

Name won't update - bug

  • February 10, 2018
  • 1 reply
  • 485 views

Hello,

This is a relatively minor issue, but an annoyance nonetheless. Even though I updated my name in my Adobe ID account online, the app refuses to update it, despite clearing data, uninstalling and reinstalling, etc etc.

Any chance this could be fixed?

Thank you!

This topic has been closed for replies.
Correct answer ymspam

Hello,

I was actually referring to the name of the user found in the hamburger menu, not pdf file names.

However, upon reinstalling the app on another phone, it seems to have fixed the issue.

Thanks!

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
February 21, 2018

Hi Yonamend,

Sorry for the delay in response.

We did try to replicate the issue in the Adobe Scan application at our end on the Android device.

We were able to rename the file without any issues.

Please make sure that the application is updated to the latest patch released.

Try to sign out and uninstall the application.Then re-install and sign-in again.

Check if you still experience the issue.

If the issue still occurs, let us know the device and the OS version installed.

Share the exact version of the application.

Also, share the steps you do to rename the file.

Let us know how it goes.

Regards,

Meenakshi

    Y
    ymspamAuthorCorrect answer
    Participant
    March 8, 2018

    Hello,

    I was actually referring to the name of the user found in the hamburger menu, not pdf file names.

    However, upon reinstalling the app on another phone, it seems to have fixed the issue.

    Thanks!

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices