Skip to main content
L
lol_8824
Participant
November 6, 2024
Question

Need immediate help because Important documents arent shown

  • November 6, 2024
  • 1 reply
  • 415 views

Hello,  i use my galaxy Tab S6 Lite for School. I Scan in the documents by using adobe scan. Since a few days all documents wich i Scanned with adobe scan, Are just white sheeds. Please help me, without them i Cant finish school because i need them for my final exams wich will be soon.

To clarify:i can open them and get them to samsung notes where i can also open them, but then its just a white sheed where a few weeks ago the document was.

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
November 6, 2024

Hi there

 

Hope you are doing well and sorry for the trouble.

 

We need some more details for better understanding the issue, as follows:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online (https://adobe.ly/3YWPVsx) using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

 

~Amal



L
lol_8824Author
Participant
November 6, 2024
1. I only have one Account signed in.
2.i have the problem with "samsung notes" when scanned by "Adobe scan", in
acrobat online the documents are visible.
3.all scanned files are not visible, i can open them but since a few days
they are just white sheeds.
4.i dont know exactly when it started and i didnt do anything.
5.app version is 24.09.12-google-dynamic
And the Device is a samsung galaxy Tab S6 Lite
    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    November 7, 2024

    Hi there

     

    Hope you are doing well and thanks for sharing the details.

     

    As described its an issue with "Samsung notes" when scanned by Adobe Scan, would you mind sharing the workflow/steps you took, if possible a small video recording of the same would be very helpful.

     

    Also as you mentioned, "in Acrobat online the documents are visible" is it that you were able to find the files there or is it that you are able to see the text in the files?

     

    Would it be possible to share a sample PDF file with us so we can check it at our end?

     

    Thanks

    Amal

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices