Matt31621381k0zt

Participant

Question

New Scan App update

Forum|Forum|2 years ago
August 11, 2023
2 replies
421 views

So the July update sucks!

Mainly with scanning documents in, using iOS. Just a couple weeks ago I could scan stuff in as "Documents" and the app would "convert" the image making it look like a document...now when I scan stuff in, it keeps it looking like an image/jpeg and it looks terrible. It's about to force me to use a printer to scan my field documents, which is highly inconvenient! I cannot find any settings that will bring me back to the old functioning app. Suggestions please? Even if it means somehow rolling back my update.

This topic has been closed for replies.

Peter31875112l38a

Participant

The same thing has been happening to me too! Did they remove the Touch-Up features? I find this change so inconvenient.

Community Manager

Community Manager

Hi @Peter31875112l38a,

Thank you for reporting in.

Would you mind sharing the information as asked above? This helps us investigate better.

-Souvik

Community Manager

Community Manager

Hi @Matt31621381k0zt,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Would you mind sharing a few pieces of information for further investigation:

1. The application version of Adobe Scan you are using (go to Home-> Profile-> About Adobe Scan);

2. The iOS version your device is running;

3. A screen recording of the scenario for better understanding.

Also, have you checked if any filters are applied to your scans? It could be a reason why your files might have a changed look.

Look forward to hearing from you.

-Souvik