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Starlitsheen19
Participant
November 11, 2019
Question

No more space, but subscribed

  • November 11, 2019
  • 1 reply
  • 222 views

In the added pics, it shows that I upgraded to the $9.99 per month subscription, but I STILL can't save my scans. I keep getting a pop-up saying I need to upgrade in order to save more items because the free space is used up. I'm paid....What's going on?

 

I even logged out and logged back in. Thanks!

 

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
November 16, 2019

Hi Starlitsheen,

 

Sorry for the delay in response.

 

As you get the error messages when you try to save the scanned file, try to check the same on Document Cloud.

- Open this link https://documentcloud.adobe.com/link/home/

- Sign in using the same credentials that you use for Adobe Scan application.

- Click on the Upload file icon.

- Then try uploading any file directly on Document Cloud.

Check if you get any error messages or the file uploads without any issues.

 

Let us know how it goes.

 

Regards

Meenakshi

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