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Kat
Participant
Jul 19, 2026 6:34 AM UTC
Answered

Non agreed payment

I signed in with Apple and can’t access the account linked to my subscription. Adobe has charged me twice from ADOBE.COM, and I need you to locate the subscription using my card details and refund the charges. I can’t seem to get through to anyone 

    Amal Jaiswal
    Amal JaiswalCorrect answer
    Community Manager
    Jul 20, 2026 4:55 PM UTC

    Hi there


    Hope you are doing well, and sorry for the trouble.


    Please check the steps shared in the help page https://adobe.ly/4wPT8bf and see if that works.


    Let us know how it goes

    ~Amal

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    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    Jul 20, 2026 4:55 PM UTC

    Hi there


    Hope you are doing well, and sorry for the trouble.


    Please check the steps shared in the help page https://adobe.ly/4wPT8bf and see if that works.


    Let us know how it goes

    ~Amal

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