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C
cristianol95902219
Participant
February 24, 2022
Pergunta

Non riesco più ad aprire le scansioni con Acrobat,

  • February 24, 2022
  • 1 resposta
  • 406 Visualizações

Salve, da un po' di tempo non riesco più ad aprire le scansioni con Acrobat, mi appare un messaggio: impossibile aprire il file errore sconosciuto 

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1 Resposta

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
February 25, 2022

Hi @cristianol95902219 

 

1. Is it happening with all scans or just the one?

2. Could you share a video/screen recording that shows the issue clearly?

3. Application version?

 

Thanks,

Harsh

C
Cristiano23435156e0eh
Participant
March 4, 2022
  1. It's happening with all scans
  3.  Application version 22.02.22

tengo a precisare che il messaggio appare quando provo ad aprire la scansione con Acrobat reader

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
March 11, 2022

Hi @Cristiano23435156e0eh 

 

Thanks for providing the details.

Kindly try to sign out from both Reader mobile and Scan app and check if both are updated to the most recent version.

Then sign in again and check if the issue persists. If it still shows the error, kindly log in to https://acrobat.adobe.com and check if you are able to view scan from there.

 

Thanks,

Harsh

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