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March 22, 2025
Answered

Not able to email

  • March 22, 2025
  • 1 reply
  • 233 views

I have been an Adobe Scan user for a couple of years and love it! Today I am no longer able to email myself the scans. I have an iPhone.

i rebooted the phone with no luck. Looked for app updates and there are none. Deleted and reinstalled the app and still no luck. Any suggestions???

Correct answer creative explorer

@becky_5996 Since you've already tried the standard troubleshooting steps, the issue might be related to your email account settings within Adobe Scan or a temporary glitch in the app's connection to your email service on iOS. Open the Adobe Scan app, navigate to its settings (usually a profile icon or gear icon), and look for any options related to email or sharing. Verify that the correct email address is still associated with your account and that there aren't any unusual configurations. As a next step, try explicitly disconnecting and then reconnecting your email account within the Adobe Scan settings. If the problem persists, it's possible there's a temporary issue with Adobe's servers or a recent, unaddressed bug in the current app version that isn't yet reflected in an update. As a temporary workaround, you could try sharing the scans to a cloud storage service like iCloud Drive, Google Drive, or Dropbox, and then accessing and emailing them from there using your iPhone's Files app or the respective cloud service's app.

1 reply

creative explorer
Community Expert
creative explorerCommunity ExpertCorrect answer
Community Expert
April 17, 2025

@becky_5996 Since you've already tried the standard troubleshooting steps, the issue might be related to your email account settings within Adobe Scan or a temporary glitch in the app's connection to your email service on iOS. Open the Adobe Scan app, navigate to its settings (usually a profile icon or gear icon), and look for any options related to email or sharing. Verify that the correct email address is still associated with your account and that there aren't any unusual configurations. As a next step, try explicitly disconnecting and then reconnecting your email account within the Adobe Scan settings. If the problem persists, it's possible there's a temporary issue with Adobe's servers or a recent, unaddressed bug in the current app version that isn't yet reflected in an update. As a temporary workaround, you could try sharing the scans to a cloud storage service like iCloud Drive, Google Drive, or Dropbox, and then accessing and emailing them from there using your iPhone's Files app or the respective cloud service's app.

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