Hope you are doing well and sorry for the trouble.
I have checked your Adobe account with the email you are using on this community and unable to track any active paid subscription. If you have used a different email id for the subscription, please log out of the application and re-login with the correct Email/Adobe ID and see if that helps.
I am experiencing this same problem. Adobe LOST my subscription. Same email... same login. Using APPLE to sign in.. I just logged in on another device and ONE of my scans was there and had a scan date of TODAY, as you can see by the attached photo.. the screenshot with the music in it was from several years ago. NOT today.. so there is some mismatch on Adobe's end that is causing this.
I hope this message finds you well. I understand you are encountering an issue with restoring your purchases, and I’m sorry for the inconvenience this has caused.
After reviewing the Adobe account associated with the Adobe ID/email address you are using on this community forum, I was unable to find any active subscription to premium services. This may be the reason for the issue you're experiencing.
To resolve this, I kindly suggest trying the following steps:
Log Out and Log Back In:
Please log out of the Adobe app on your device.
Reboot your device to ensure all background processes are refreshed.
Once the device has restarted, log back into the app using the correct Adobe ID/email address associated with your premium subscription.
Check for Pending Updates:
Ensure that your Adobe app is up to date. If there are any pending updates, please install them by visiting the Play Store (for Android devices) or the App Store (for iOS devices).
Updates often include bug fixes and performance improvements that could resolve your issue.
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