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Nalin37303563e5kn
Nalin37303563e5kn
Participant
April 24, 2026
Answered

Not able to scan even have subscription

I have subscription of adobe. When i open adobe scan and try to scan documents it show black screen and say looking for document but nothing happens. This issue come from last 2 day. Please resolve this bug

    Amal Jaiswal
    Amal JaiswalCorrect answer
    Community Manager
    April 27, 2026

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

     

    What is the version of the Adobe Scan app and the OS you are using? Tap on the profile icon > About Adobe Scan and try updating  it to the latest version available on the App/Play Store and reboot the device once and check.

     

    Also try to logout of the application, reboot the device and relogin with your Adobe credentials and see if that works. 

     

    Let us know how it goes. 

     

    ~Amal

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    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    April 27, 2026

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

     

    What is the version of the Adobe Scan app and the OS you are using? Tap on the profile icon > About Adobe Scan and try updating  it to the latest version available on the App/Play Store and reboot the device once and check.

     

    Also try to logout of the application, reboot the device and relogin with your Adobe credentials and see if that works. 

     

    Let us know how it goes. 

     

    ~Amal

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