Not able to see my scans

Question

I am not able to see any of my scan that has been done so far fo over the years. Not able to find the support system as well.TIA for your help pooja

S_S · Answer

Hi @Poojasingh36508108fz2h,

Hope you are doing well. Thanks for writing in!

Would you mind sharing the information below for further investigation:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online (https://adobe.ly/4arylQr) using the same login credentials as in the app and confirm whether your files are visible in Acrobat Online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

Look forward to hearing from you.

-Souvik

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