Not able to share scanned documents as a copy

Forum|Forum|2 years ago
August 17, 2023
5 replies
2175 views

Hi

Not able to share scanned documents as a copy Since 15july 2023. Instead of the pdf file this message gets sent "Created and shared using Adobe Scan. Get the app: https://adobescan.app.link/getapp" while trying to share the scanned pdf file as Copy via email or Whattsapp. However it is working normally ie the scanned pdf file is shared as a copy if we use airdrop on iOS.

I am sure the problem started after updating to Version 23.08.15 two days ago.

Please resolve the issue asap.

This topic has been closed for replies.

Sara Poulin, LCPC

Participant

Same!!

S_S

Community Manager

Hi @Sara Poulin, LCPC,

Hope you are doing well. Thanks for writing in!

Have you checked updating the application to the latest version? We have made some fixes in the previous versions of the application.

If you are still experiencing the issue, please share a screen recording of the problem to better understand the situation.

Look forward to hearing from you.

-Souvik

Sara Poulin, LCPC

Participant

Hello, thanks for reaching out! The version I am using is 24.3.12, is that
the latest version?

*~Sara*
***Sara Poulin, LCPC*
[PII removed by moderator]

D

Deborah5C4F

Participant

Also the same issues since this morning.

If requiring other people to use the app is the only way for them to receive files, the whole thing becomes redundant.

Frustrating and unreasonable.

R

RS*

Participant

I have been expereincing this same issue since Thursday 17th of August too. Strongly agree with everyone how super frustrating it is of not being able to 'share a copy' for the actual scanned documents. We all would appreciate for Adobe to help fix it asap.