Not have access to adobe cloud storage?

Forum|Forum|1 year ago
July 30, 2024
2 replies
1121 views

When I try to log in to Adobe Scan with my account, it says "doesn't have access to Adobe Cloud storage"?

My account was working before, so it must be a server-side issue, please fix it.

Android

J

jalil.el

Participant

I am having this same issue. I recently moved from Chicago to Houston. The account worked when I was in Chicago but now when I attempt to log in in Texas I get the same error message. FYI I am using a company email address.

Amal.

Community Manager

Hi there

Hope you are doing well and sorry for the trouble.

I have checked your Adobe account linked with the Adobe ID you are using on this community, and I am unable to track any active subscription. Please try to log-out of the application and reboot the device once and re-login with the correct Adobe credentials and see if that works.

Let us know how it goes.

~Amal

S

sprinklr-integration-user

Inspiring

Hi @7720137 ruixun

I hope you're doing well, and thank you for reaching out to us.

I've looked into your account and noticed that the region associated with it seems to be the reason you're unable to access our cloud storage services. Unfortunately, our document cloud services are not currently available in your region.

I'm sorry for any inconvenience this may cause. If there's anything else we can assist you with or if you have any other questions, please don't hesitate to let us know. We're here to help!

~Amal

T

T_R_XAuthor

Participant

Thank you for your response. Unfortunately, the reply did not provide any assistance. The documents were stored in my Cloud storage, and without access, they are now inaccessible and presumably lost.

S

sprinklr-integration-user

Inspiring

Hi there

Adobe Document Cloud services, including connectors, are not available in China. For detailed information on the availability of Adobe Document Cloud PDF services in various regions, you can refer to the following helpx document:

Adobe Document Cloud PDF Services Availability

hope this information will help

~Amal

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