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I always email the scanned pdf to myself to open and no matter what I try to do, whenever I open the pdf not on the app, its just a grey screen. Why is this??

Manage scanned documents
Share scanned document
PDF forms

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Jessie357837087n66Author

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I have discovered if I download it on my phone then email than it works. Rather than using the email button directly on the app

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Souvik Sadhu

Legend

Hi @Jessie357837087n66,

Hope you are doing well. Thank you for writing in!

We would like to understand how you share the file. Do you use the share a link feature to share the file?

This usually happens if the file is shared as a link and the internal images used to create the scans are deleted.

Would you mind sharing a screen recording of your workflow for a better understanding and assistance?

Look forward to hearing from you.

-Souvik

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