Not supported

Tried to download Scan. Get message saying 'Cannot download, this app is not compatible with your device'

Device is iPhone 5 running iOS 10.3.2

Cant find out why

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Participant

I have same question only software has been updated to 10.3.3 and I have a 5c. So I guess only a 5s works, right?

Adobe Employee

Dear Customer,

We are sorry that you Cannot download Scan app on your iPhone 5c. I guess your iPhone 5c only supports 32-bit that is why you can't download it.

Thanks for sharing the info.

Adobe Employee

Hi Jonathan ,

We are sorry that you Cannot download Scan app on your iPhone 5.

We only support 64-bit devices.

Please see list supported devices.

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