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Brigitte31379897esle
Participant
Jul 29, 2023 11:58 PM UTC
Question

OCR missing in Adobe Scan app for IOS

When scanning and editing in Adobe Scan, once the option to rename and save the file (under 25 pages) has been completed it would OCR automatically, This was functional until recently. OCR is no longer recognizing my text in scanned document. Please explain. 

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    2 replies

    Souvik Sadhu
    Souvik Sadhu
    Legend
    Jul 30, 2023 7:48 PM UTC

    Hi @Brigitte31379897esle,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    Would you mind sharing a few pieces of information for further investigation:

    1. The app version of Adobe Scan you are using (go to Home-> Profile-> About Adobe Scan);

    2. The Android/iOS version your device is running;

    3. A screen recording of the scenario you are referring to for better understanding.

     

    Look forward to hearing from you.

     

    -Souvik

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Jul 30, 2023 12:13 AM UTC

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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